Seen Support

Get help with your account, report a safety concern, or ask a privacy question. Please never send us your password, verification code, or password-reset link.

Email Seen Support

Account access

Password resets and email verification are available from Profile Menu → Account. If you cannot sign in, include the email address on the account when contacting support.

Nearby and permissions

Seen explains which Bluetooth and nearby-device permissions are needed for nearby discovery. You can review or change these permissions in your device's Settings app under Seen.

Android background visibility

On Android, Seen stops broadcasting your nearby presence five minutes after the app moves to the background. Reopen Seen to resume.

Privacy controls

Use Profile Menu → Privacy to set each supported profile detail individually to Nearby, Friends, or Private. You can also apply one setting to everything. Nearby visibility can be turned off from the Nearby screen.

Delete your account

Open Profile Menu → Account → Delete account. This signs you out and removes your authentication account and public profile information as described in our Privacy Policy.

Safety, blocking, and reporting

You can block or report someone from their profile or conversation. Blocking separates your accounts so you cannot message or see one another nearby. Reports may include relevant account, content, and conversation information so the Seen team can review what happened.

For a safety concern that cannot be reported in the app, email support@seenirl.com with the subject “Safety report.” Include usernames and a short description, but do not send passwords or sensitive identification documents unless Seen Support specifically requests them.

For urgent safety concerns, contact the appropriate local emergency service.

Privacy requests

Read the Seen Privacy Policy for information about data collection, visibility, retention, and account deletion. For an access, correction, or deletion question, email support@seenirl.com with the subject “Privacy request.” We may need to verify account ownership before responding.

What to include

To help us investigate, include:

the email address or username connected to your Seen account;
a short description of what happened and when;
your device model, operating-system version, and Seen app version for technical problems; and
a screenshot when it is useful and safe to share.

Contact: support@seenirl.com

Delete your account without the app

Email support@seenirl.com with the subject “Delete my Seen account” and your username or account email. We will verify that the account belongs to you before processing the request. Never send your password. Account closure is immediate; a restricted safety copy is retained for 90 days, with specific documented evidence holds where necessary. See our Privacy Policy.

Report harm involving a deleted account

Email support@seenirl.com with the username, approximate dates, a conversation reference if available, and evidence you already have. Reports can be reviewed during the safety retention window. We cannot recover information already erased.